Privacy Policy

Your privacy is our priority. This policy describes how Ciatto Software LTDA ("BikeID", "we", "our") collects, uses, and shares your personal information when using our platform.

1. Information We Collect

We collect information you provide directly to us when using our services:

Account Data: Name, email address, password, phone number, and CPF.
Bicycle Data: Brand, model, serial number, photos, invoice, and physical characteristics.
Payment Data: Information processed securely by our payment partners (Stripe).

2. How We Use Your Information

We use the collected data to:

Provide, maintain, and improve our registration and verification services.
Process transactions and send confirmations.
Send technical notices, security updates, and support alerts.
Detect, investigate, and prevent fraudulent or illegal activities.

3. Data Sharing

We do not sell your personal information. We only share data with:

Authorities: When required by law or to protect legal rights.
Service Partners: Hosting, payment, and analytics providers under strict confidentiality agreements.
Public (Optional): Only the bicycle data you choose to make public through the verification page.

4. Security

We implement robust security measures, including encryption of data in transit and at rest, to protect your information against unauthorized access, alteration, disclosure, or destruction.